Purchase terms for SMILE GLOBAL, SOCIEDAD LIMITADA

About SMILE GLOBAL, SOCIEDAD LIMITADA

The company is registered in Spain:

  • Company Name: SMILE GLOBAL, SOCIEDAD LIMITADA

  • Country: Spain (Spanien)

  • Address & Return Address: Urbanización Altos del Rodeo, Calle Lorcimar 3, Bloque 3, 2-C

  • City: Marbella

  • State/province/region: Málaga, Andalucía

  • Postal code: 29660

Order

When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address. If there is an error in the order confirmation, you must immediately contact us via e-mail to [email protected].

Delivery

Our normal delivery times are 5 to 7 days. Orders placed on weekends are sent on the following Monday at the earliest. If delays in delivery should occur without us notifying you of a longer delivery time, you should contact us at the email address [email protected].

Prices

All prices in the store are stated in SEK and include 25 percent VAT. We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

Right of withdrawal & Returns

When you shop at nuniglobal.se you have a statutory 14-day right of withdrawal from the moment you or an agent receives your order.

When the right of withdrawal does NOT apply (Important for skin care)

According to current consumer protection legislation (Art. 16(e) of EU directive 2011/83/EU) the right of withdrawal applies inte products that have been sealed for health or hygiene reasons, if this seal has been broken by the consumer.

  • As Nuni Global sells cosmetics and skin care products, this means that a product that has been opened, tested or had its packaging/seal broken cannot be returned under any circumstances.

  • For the right of withdrawal to apply, the product must be completely unopened, unused and in its original original condition.

This is how you use your right of withdrawal

  1. Notify us: You must notify us of your regret within 14 days of receipt. The easiest way to do this is to fill out our digital form Cancellation and return form here. Du kan också skicka ett e-postmeddelande till [email protected] where you enter name, address, e-mail address, order number and which goods apply.

  2. Return the item: You must return the products to us immediately and at the latest within 14 days of your cancellation notice.

  3. Return shipping: As a customer, you are responsible for return shipping, delivery and the condition of the products upon return. The products must therefore be sent well packaged and in their original original packaging.

  4. Return address: SMILE GLOBAL, SOCIEDAD LIMITADA, Urbanización Altos del Rodeo, Calle Lorcimar 3, Bloque 3, 2-C, 29660 Marbella, Málaga, Andalucía, Spain.

Refund

När du utnyttjar din ångerrätt för en oöppnad produkt återbetalar vi hela det belopp du betalat för varan, inklusive den ursprungliga standardfrakten till dig, inom 14 dagar från att vi mottagit ditt meddelande. Vi förbehåller oss dock rätten att hålla inne återbetalningen tills vi har fått tillbaka varan eller ett bevis på att den har skickats.

 

If a product is returned in a damaged or used condition (where the seal is not broken but the product is still deteriorated), we reserve the right to make a depreciation deduction.

 

Do not take outtook package

Please note that if you fail to pick up your package at the agent, it counts inte as if you have exercised your right of cancellation.

  • If the package is returned to us without you notifying us of your regret, the store reserves the right to charge a reasonable fee to cover the actual costs of return shipping, handling and administration.

  • If you want us to resend the package to you after such a return, a new shipping fee will be added.

Claims and complaints

We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.

How you proceed in the event of a complaint

  • Any errors and defects must always be reported to [email protected] immediately after the defect is discovered. Enter your name, address, e-mail address, order number and a clear description of the error (please attach a picture).

  • You must always contact us for approval before returning a defective item.

  • If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product. Nuni Global is responsible for return shipping in the event of approved complaints.

  • We reserve the right to refuse a complaint if it turns out that the product is not faulty according to the law. In the case of complaints, we follow guidelines from the Allmänna Reklamationsnämnden (see arn.se).

Limitation of liability

We take no responsibility for indirect damages that may occur due to the product. We accept no responsibility for delays or errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, a labor dispute, fire, war, authority decision, or non-delivery from a supplier. Furthermore, no responsibility is taken for any changes to products or product characteristics that have been changed by the respective supplier.

Product information

We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.

Information about cookies

According to the Electronic Information Act, visitors to a website for privacy purposes must be informed that cookies are being used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions. It is possible to set your browser so that it automatically refuses cookies. More information is available on the Swedish Post and Telecommunications Authority's website.

Personal data & data protection

By shopping at SMILE GLOBAL, SOCIEDAD LIMITADA, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or forward your data to third parties without a legal basis. SMILE GLOBAL, SOCIEDAD LIMITADA is responsible for the processing of the personal data that you have provided to us as a customer.

  • What is personal data? Personal data is all information that can be directly or indirectly attributed to a natural person.

  • What information do we store? In order to handle your order and answer order-related questions, we store your first name, last name, address, telephone number, e-mail address, IP address and purchase history.

  • Storage time: Your data is stored as long as we have a legal basis to process it, for example to fulfill the agreement between us or to comply with legal obligations according to the Accounting Act.

  • Legal basis: In connection with a purchase, your personal data is processed to complete the agreement with you. Marketing, campaigns and similar mailings only take place with your express consent.

What information is shared and for what purpose?

  • Payment providers: When making a purchase, information is shared with our payment provider. What is shared is first name, last name, address, e-mail address and phone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved in order to complete the purchase and protect the parties against fraud. The payment providers we use are Swish and card payment.

  • Shipping company: In order to deliver your orders, we need to share certain information with the shipping company. What is shared is first name, last name and address information for delivery. E-mail address and/or mobile number kan also shared for notification. We cooperate with Postnord.

     

Your rights

  • The right of access: You have the right to receive an extract of all information held about you by us. The drawn out smileserved electronically.

     

  • Right to rectification: You have the right to ask us to update incorrect or incomplete information.

     

  • The right to become gltender: You can at any time request that the data relating to you be deleted. There are few exceptions to this right, for example about the data must keeps for us to comply with the Accounting Act.

     

Responsible for data protection: SMILE GLOBAL, SOCIEDAD LIMITADA is responsible for storage and processing of personal data in the online store and ensures that the rules are followed. We use uss of industry standards such as SSL/TLS and one-way hash algorithms to communicate and store sensitive information in akert way.

 

Changes to the general terms and conditions

We reserve the right to make changes at any timer in the terms and conditions. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.

 

Dispute and choice of law

 

In handIf a dispute cannot be resolved in agreement with the company's customer service, you as a customer can contact the Allmänna Reklamationsnämnden (ARN), see arn.se. För boende i ett annat EU-land än Sverige, you can submit complaints online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr. Vid eventuell tvist följer vi beslut frobbery ARN or equivalent dispute resolution body. Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.